Refund policy
Urbshark Inc. – Return & Exchange Policy
Last Updated: Dec 6, 2025
Thank you for shopping at Urbshark Inc. We want you to love your purchase. If you are not fully satisfied, we’re here to help with returns and exchanges subject to the terms below.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges on most items within 45 days of the delivery date.
To be eligible, items must be:
- Unworn and unwashed
- In original condition
- Free of stains, deodorant marks, scents, or damage
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With all original tags and packaging attached
Items that do not meet these conditions will not be accepted.
2. Non-Returnable & Final Sale Items
The following items cannot be returned or exchanged:
- Final sale or clearance items
- Gift cards
- Underwear or intimate garments (if applicable)
- Items marked as non-returnable at checkout
3. Returns (Canada & United States)
3.1 How to Start a Return
To initiate a return, login to your Urbshark account and submit your return request.
In case of questions, contact us at: care@urbshark.com
Please include:
- Your order number
- The item(s) you want to return
-
Reason for return
We will provide return instructions and a return authorization if eligible.
3.2 Return Shipping Costs
- Canada: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- United States: Customers are responsible for return shipping and any customs fees on returned items.
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Return shipping costs are non-refundable.
3.3 Refund Method
Approved returns will be refunded to your original payment method.
Shipping fees paid at checkout are non-refundable.
Please allow 5–10 business days for the refund to appear after processing.
4. Exchanges
We allow exchanges for:
- The same item in a different size or color
-
Items of equal value
How Exchanges Work
- Contact us to request an exchange.
- Ship the original item back following our instructions.
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Once the item is received and inspected, we will ship the replacement item.
If the requested item is out of stock, we will issue a refund or store credit.
Customers are responsible for exchange shipping costs unless due to an error on our part.
5. Damaged, Defective, or Incorrect Items
If your item arrives:
- Damaged
- Defective
- Incorrect
Please contact us within 7 days of delivery at care@urbshark.com with:
- Your order number
- A photo of the issue
-
A description of the problem
We will replace the item at no cost or provide a refund if replacement is unavailable.
6. International Returns (Outside Canada & U.S.)
- Not available currently
7. Items Lost or Delayed in Return Shipping
Urbshark Inc. is not responsible for:
- Lost return packages
- Damaged return packages
-
Delays caused by carriers
We recommend using a trackable, insured shipping service.
8. Order Cancellations & Changes
Orders cannot be changed or canceled once they have been shipped.
To request a cancellation before shipping, contact us as soon as possible.
Cancellation is not guaranteed, especially during high-volume periods.
9. Contact Us
For all return or exchange questions, please contact: